How this company performs

Reported to the Environment Agency for the 2023-24 and 2024-25 regulatory years, alongside the England figure for the same year.

Distribution input per person

228 l/person/day

2024-25

Put into the network per person served, before losses or billing.

vs England 1.70 l/person/day below the England figure of 229 l/person/day

year on year 0.100 l/person/day lower than 2023-24

Leakage per person

41.5 l/person/day

2024-25

Lost from the network, expressed per person served.

vs England 1.50 l/person/day below the England figure of 43.0 l/person/day

year on year 3.30 l/person/day lower than 2023-24

Leakage as a share of distribution input

18.3%

2024-25

The same losses as a share of everything put into distribution.

vs England 0.5 percentage points below the England figure of 18.8%

year on year 1.7 percentage points lower than 2023-24

Leakage per property

95.9 l/property/day

2024-25

The same losses normalised by connected property instead.

vs England 5.80 l/property/day below the England figure of 102 l/property/day

Household water use per person

140 l/person/day

2024-25

Used in the home per person per day, excluding leakage.

vs England 3.80 l/person/day above the England figure of 137 l/person/day

year on year 3.40 l/person/day higher than 2023-24

Household metering

43.0%

2024-25

Households billed on a measured tariff.

vs England 19.7 percentage points below the England figure of 62.7%

year on year 0.8 percentage points higher than 2023-24

Non-household metering

88.2%

2024-25

Business customers on a measured tariff, excluding empty properties.

vs England 2.9 percentage points below the England figure of 91.1%

year on year 2.4 percentage points lower than 2023-24

The company

Ownership
Private
Services
Water supply only
Regulated by
Ofwat, DWI, Environment Agency

What Hydrionis does not hold for this company

These profiles cover water resources performance only. Hydrionis holds no treatment works, reservoir or network asset records for South Staffs Water, no pollution incidents or enforcement history, no capital investment programme, and no wastewater or storm overflow performance — none of which is published in the return these figures come from.

The longer leakage record exists: Ofwat holds company leakage back to 1992. It is not held here because ofwat.gov.uk refuses automated requests, and Hydrionis publishes what it can retrieve through its governed ingestion runner rather than what it can retype.

Where these figures come from

ReportedHigh confidence2024

Source: EA water resourcesAnalysis of the water industry’s annual water resources performance. Licence: Open — attribution required (attribution required).

Method: As published by the Environment Agency: total water put into distribution divided by population served, for the April-to-March regulatory year.

Retrieved 25 August 2026.