Key facts

Country
Scotland
Ownership
Publicly owned statutory corporation, answerable to Scottish Ministers
Services
Water and wastewater
Population served
5.5 million
Regulated by
DWQR (quality), SEPA (environment), WICS (economic)

Data held

Leakage
455.0 Ml/d
2024
Where this number comes from
ReportedLow confidence2024Transcribed, pending automated ingestion

Source: WICSScottish water industry economic regulation, Annual performance report — leakage. Licence: Open — attribution required (attribution required).

Method: Company-reported three-year average leakage for the regulatory year running April to March, calculated using the industry water balance methodology. Includes losses from both company mains and customer supply pipes.

Uncertainty: Leakage is not measured directly. It is the residual of a water balance, so it inherits the error of every other term in that balance — particularly unmetered consumption estimates.

Absolute leakage scales with company size and must not be used to rank companies. Compare using leakage per property instead.

Retrieved 23 August 2026.

Where its water comes from

Predominantly upland surface water and reservoirs, with a high proportion of soft, coloured water requiring colour removal rather than desalination or nitrate treatment.

Notable

  • Household water and sewerage charges are collected with council tax rather than billed separately.
  • The public ownership model makes Scottish Water a standing point of comparison in UK debates about water privatisation.

Relationships

Related intelligence

Sources